Terms, Privacy & Policy
Please read our terms of service, privacy policies, and refund guidelines carefully to understand your rights and obligations.
Privacy Policy
We, at ZIP NET, recognize the importance of protecting your personal information, which you provide us when using the www.zipnetbd.com website, our products, and services offered by ZIP NET—collectively known as “services.” Zip Net respects your privacy and is committed to protecting your personal information. This is our privacy policy, and we will comply with it to ensure your privacy is not breached.
Personal Identification Information
When you use our services, you may provide personal information about yourself such as your name, phone number, email address, personal address, etc. We may collect personal identification information through a number of ways, including:
- Contact form submissions on our website
- Blog subscriptions and newsletters
- Application or subscription forms available on our website
- Direct customer support communications
We only collect information when you provide it to us voluntarily to enhance your user experience in connection with the products and services we offer.
Return & Refund Policy
Please review our service packages carefully before making any purchase, as our internet subscriptions and setup services are non-refundable.
- No Refunds: We do not offer any kind of refund for any purchase of our services.
- Service Understanding: Please be sure, before making any purchase, that our service is a non-refundable product.
- Queries & Assistance: If you have any additional questions or need clarification before subscribing, feel free to contact our 24/7 customer support team.
Terms & Conditions
These general Terms and Conditions shall be part of the agreement between Zip Net (hereinafter called 'Zip Net') and the subscriber.
Subscriber Identification
The subscriber has to provide necessary documents and information to establish identification, legal status, and business capacity. Zip Net reserves the right to temporarily disconnect, suspend, or terminate services if false information is provided or if changes in information are not promptly notified.
Confidentiality
Both parties undertake that any information marked as confidential shall be kept confidential unless it enters the public domain legally or disclosure is required by law.
Ownership
Zip Net holds exclusive rights, title, and ownership over all connection infrastructures, cabling, and equipment provided to the subscriber.
Service Timeline
Zip Net shall provide services within the agreed timeline. In case of unforeseen delays, Zip Net will notify the subscriber as soon as reasonably practicable.
Contention Ratio (1:8)
A 1:8 contention ratio policy applies to all internet packages to optimize resource sharing among up to 8 users. For example, a 40 Mbps package with a 1:8 ratio may experience download speeds of around 5 Mbps during peak utilization.
Unauthorized Sharing Prohibited
Reselling, sharing, or distributing Zip Net's internet connection to third parties for monetary or non-monetary reasons is strictly prohibited and will result in immediate termination and potential legal action.
Service Interruptions
Zip Net shall not be held liable for service interruptions, downtimes, or speed drops caused by natural disasters, physical fiber cuts, or external factors beyond our control.
Payments & Billing
Subscription payments must be made by the due date specified on the invoice or user portal. Delayed payments may result in temporary service disconnection.
Data Privacy & Security
While Zip Net implements rigorous security measures, subscribers are advised to install antivirus/firewall software and follow safe browsing practices on their personal devices.
Technical Support
Zip Net provides technical support for its network. Support for third-party devices, routers, or applications is not guaranteed and may incur extra service charges.
Connection & Downgrade Fees
Connection fees depend on package type and area location. Package downgrades may incur additional fees. Zip Net reserves the right to revise fees with prior notice upon inquiry.
Policy Modifications
Zip Net reserves the right to modify these terms. Subscribers will be notified of changes, and continued service usage implies acceptance of revised terms.
Limitation of Liability
Zip Net is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use the connection or services.
Governing Law
This agreement is governed by the laws of the People's Republic of Bangladesh. Any legal dispute shall be subject to the exclusive jurisdiction of Bangladeshi courts.
